About the Home Medical Treatment Certificate (新型コロナウイルス感染症自宅療養証明書について)
About COVID-19 Certificates of Home Recovery (Jitaku Ryouyou Shoumei-sho)
A document you receive after you are diagnosed with COVID-19 and complete a home recovery
period. The document (Japanese only) certifies your completion of that period.
*Please note that if you didn’t isolate at home, you can’t receive a certificate.
*You can’t use individual forms of proof, like those from insurance companies, etc.
*Those who didn’t receive a report from their doctor will not receive a certificate proving their home recovery.
On September 1, 2022, in response to a request from the Financial Services Agency (FSA), life insurance companies were asked to consider establishing an administrative structure that would not require Ryouyou Shoumei-sho certificates from isolation/recovery and medical facilities when paying out benefits. The government has also requested that companies and schools not ask for such certificates.
■Information included on certificate
If you isolated/recovered at home for less than 10 days in response to a notice from the Ministry of Health, Labour and Welfare, an end date for your isolation will be omitted from the certificate. In this case, it certifies the day you started isolating instead of the period of isolation.
*For documents certifying isolation at a hotel or time spent in a medical facility, please contact the respective hotel or facility.
*Time you spent recovering before you were diagnosed and time spent isolating based on your own judgement of your condition will not be certified.
(Example) Symptoms appear on October 1 and you decide to isolate at home, then you go to the doctor on October 4 and are confirmed positive on October 5. You receive communications from the Toyohashi City Health Center on December 8 stating you can end your isolation. Even if you decide to isolate for two more days until the end of December 10, those final two dates will be omitted from your Certificate of Home Recovery (Jitaku Ryouyou Shoumei-sho).
Recovery if you used My HER-SYS
To further promote user-friendliness, speed, and digitalization, Toyohashi City requests that you utilize the Certificate of Recovery that can be displayed on My HER-SYS (Health Condition Entry Form) on your smart phone.
■Application for Certificate of Home Recovery (Jitaku Ryouyou Shoumei-sho)
You will need to apply for a certificate if you need to prove you completed home recovery but can’t access My HER-SYS.
※Applies to those who were diagnosed on or after Monday, September 5th, 2022
※Those who were confirmed positive on or after Monday, September 26 who did not receive a hassei-todoke confirming their infection from a doctor cannot receive a certificate.
*Application is not necessary for individuals determined to be at-risk and eligible for priority observation by Toyohashi City Health Center (Hokenjo) (received a call from the health center with details about health observation), and those who were confirmed positive between June 1 and September 4, 2022; if you fall in this category, the health center will have already mailed you following the completion of your home recovery.
【Requesting a certificate by phone】
Please call the Ryouyou Shoumei-sho Hotline（Phone: 0532-39-9119 Weekdays, 9 AM to 5 PM）。
*Please make sure to confirm the number before calling so you don’t disturb someone else.
*The phone lines for applications are busy. Please free up time and be prepared to potentially call multiple times. We greatly appreciate your cooperation.
When you apply, we will ask for your HER-SYS ID, address beginning from your postal code, etc.
【Applying in person】
Please come to the Kansen Taisaku-shitsu on the 2nd floor or the Toyohashi Health Center (Hoippu)
Please have your HER-SYS ID and an official form of ID prepared when you come to the window.
・Please apply after you have finished isolating, as we can’t issue a certificated without confirming the days you isolated.
・Please apply for your own certificate (parents/guardians can apply on behalf of children who are not yet of age).
・You can’t use individual forms of proof, like those from insurance companies, etc.
・You will only receive one copy per application. Please make your own copies of the document in the event you need more than one.
・If you used an over-the-counter test kit only, you cannot receive a certificate as no information was reported to the health center.
・If you were examined at a medical facility but were “presumed positive” instead of being tested, you will also be unable to receive a certificate as information wasn’t reported.
■Time until certificate is issued
If you applied by phone, your certificate will be mailed after your details are confirmed.
If you applied in person, it will be handed to you after your details are confirmed.
【Those who apply for the issuance of Home Recuperation Certificate】
↓↓↓We will be sending you this letter ↓↓↓
※This is a sample of the translated documents. Please use it as your reference.
※Documents that can be used as certificates are only in Japanese.
【Contact】Toyohashi City Public Health Center “Kansenshou Taisaku Shitsu”
（Phone Number 0532-39-9112）